Earlier in the year, we Xperia Z owners how they were getting on with their phones and, in particular, whether owners had the misfortune of suffering from a cracked display. This was always a concern given Sony’s move to use both a glass rear as well as front. It is quite clear that since the Xperia Z has launched there have been various reports of people suffering from cracked display issues. What has been worrying for some is that these issues have occurred randomly even though the phone has not been subject to an accidental fall. Cossacks Back To War No Cd Crack Download. A number of people have got in touch with us over the months to talk about their specific issues.

One such reader said: “ Both my partner’s and my Xperia Z broke in the last week in exactly the same way – we removed the phones from our pockets as normal, but at some point the screen had broken.” Well judging by some information that has appeared on XDA-developers, it seems Sony does recognise this and will repair such cracked displays under warranty. It points to a “Display Issue” for the Xperia Z, ZR, V, UL and Z Ultra.

VIZIO PRODUCTS. LIMITED WARRANTY. The warranty posted here may not apply to your product. Any changes to the warranty posted here will not affect your original warranty. The applicable warranty for your product is included in your product documentation.

Basically, it guides the engineer to treat the problem as in warranty as long as the phone only has a “single crack in the display” and there is no evidence of abuse. Some pictures are included which show what cases should be classified as ‘In Warranty’ and which should be ‘Out of Warranty’. The phones in the former category can be seen with a single hairline crack in the display. The size of the crack doesn’t seem to make a difference.

Phones in the ‘out of warranty’ category have shattered screens, suggesting they have suffered accidental damage. The person who published the post has also made available various Sony Xperia service manuals, which makes us believe that this information is very much real. If you have one of the above Sony Xperia handsets and have suffered from a single crack on your display, did you have any issues getting it fixed in your local Sony service centre? We’d love to hear your experiences below. Sony Xperia cracked displays – In Warranty Sony Xperia cracked displays – Out of Warranty Via.

Tagged as:,,,,. My screen cracked a few days ago, 3 cracks spreading across 3 sides of the screen. I didnt drop it, didnt hit it, it was in my pocket, and when i took it out it was cracked, and no touch. It also has a screen protector -_-. I live in Barbados where there is no sony sevice centre, so I have to look to order a screen nowI dont kno why they made the digitizer a part of the whole lcd unitand we should have some way to operate the phone even if the touch is gone by using the power button and the volume controlsim phoneless right now:( •. So is this official? I live in Australia.

If I take it to Sony store here will they send it to be repaired for free? And will it still be water proof?

I have a hairline crack starting top left running down and across to above power button after taking it out of pocket while sitting in the office at work. It definitely falls under ‘in warranty’. Really not happy with phone to this point after 5 months with it. Been tempted to down size/grade to HTC mini lately because repair costs for the Z is almost as much as a new phone. We treated the phones like Gods, and have had smartphones before with no issues.

My belief is that the structure of the Xperia Z isn’t rigid enough. Compare it to an iPhone and you will notice that it feels like it can flex more freely. What I believe happened is that after living in pockets for weeks, lots of small flexes took their toll on the screen, eventually causing it to crack horizontally across the screen. However, one of the phones had cracked just 1cm from the top of the display, meaning that it would have been a very strange place for this “flex damage” to have occurred. And some photos show a vertical crack, which has more less flex. In short: I have no idea, but I know there was no impact.

I also know that I shall be avoiding my pockets and getting a very rigid case when I get the phonesx back from repair. I had different problem, in August 23, I was in the pool taking some photos and videos, i covered all the ports tightly, after 30 minutes of swimming, i discovered that some water droplets has sneaked inside the camera and it became blurry, power and volume buttons became unresponsive, i had to connect/disconnect the charger to use the phone, after one day, the water disappeared and the buttons became better but still less responsiveness Till today, between time to time, i still suffer from less responsiveness from power button. I don’t know if anyone had similar issues or not, and I don’t know whether the service center could solve this issue under warranty or not. If this is true, and Sony will only admit it in case of one single crack, it is a dirty ploy, to divide users with the self cracking screen in two. It would mean only covering maybe 10% of users with cracked screens, cheaply trying to buy an image of correcting own flaws, while trying to make the res of users (with more cracks) artificially look like cheats and Sony as a potential victim of such cheating victims, washing its hands also in terms of why waiting before reacting, etc. So if Sony is actually finally admitting it and will fix everyone’s phone, it was about time. If the part about a single crack is correct, then Sony is even dirtier than first thought.

Mine cracked with three of four lines cracking simultaneously in front of my eyes, when pushing the power button. Then, while using the phone further, maybe one or two more appeared over time. About a third of my screen was not usable but I kept using it with a lot of hassle. So this MIGHT be a step in right direction but ONLY if it isn’t an even bigger scam, trying to wash its hands, by making itself look respectable, and trying to portray some 80-90% of sufferers look as cheats, which would be even more disgusting than the original offence of denials, lies and just being dishonest to the bone towards us users. We will see shortly. I had the xperia z1 for just over 3 weeks and had researched it for ages to make sure it was going to be the right phone for me. Took the phone out of my pocket whilst it was in its case and noticed a small notch at the top of the phone, no pressure or drop had occurred, on closer inspection I found it was a hair line crack.

After a few hours the crack had traveled the full way down the phone and the screen was unusable. Does anyone know if this is a legitimate sony report?

And is this the case in Australia? Virgin are trying to get me to cover the cost when the phone no other physical damage, was I the case and only around 3 weeks old.

I’m pretty sure all these phones listed share the same screen glass and similar components. Had the Experia for less than 10 days and its kept in the trouser pocket, after about 10 hours in the pocket when it was fetched out it had 2 tiny ‘bullet like’ holes in the screen and now the phone wont work. This is a problem that 44,000 people are experiencing at the moment, either a crack or shatter due to over heating, Sony might repair some and not others which is the worst customer service I’ve known. You can go to change.org and sign the petition to make Sony repair these phones. Under the 1976 consumer protection act, the sale of good has to be ‘fit for purpose’ the Experia clearly isn’t •. I just came across this blog today. This happened to my Xperia Z too – found a long crack in the LCD one day when i took it out of my pocket!

I called Sony Xperia Care and they pointed me to their local authorised repairer for replacing the screen. When I called the repairer, they said that they will need to send my phone interstate for repairs and it would cost be $450!! I can buy a new Xperia Z for $530!! I am about to resort to getting it done from a local mobile phone repairer for $250 who cannot guarantee that it will remain water resistant. How do I convince Sony that my phone qualifies for the In-Warranty repair?

I have the screen protector that came in the box on mine and its been fine for almost 2 months. For the record, the phone has gone through some pretty extreme sudden temperature changes, like a warm room, straight to a cold one for the night/outside in this dreary weather. Or i’ve left it near the window sill where it’s pretty much freezing temperature all night and then straight into a bag next to the heater or a pocket. By the looks of all the complaints it must be an issue but I don’t think it’s affecting everyone.

Sony should sort out the few problems that are out there though. I mean if you pay over 500 pounds for a flagship phone under warranty, you expect it to be covered for product faults by the manufacturer! My xperia z had a crack appear under the screen a couple weeks ago.

I’ve been looking for an answer ever since. The crack how ever is not just a single crack. The phone wasn’t even in my pocket at the time.

The phone was on charge on the bedside cabinet. It was fine at night and broke in the morning which I struggled to explain until I looked online and found others with the same issue. I’ve been trying to find a number to call to get it repaired but the number the sony site is giving costs 38p a minute. I refuse to pay for service calls. Anyone got any better idea’s? Hi I bought a SONY experia Z in February 2013 still under warranty.

The phone didn’t drop at all, suddenly thin hairline cracks started to appear on screen. When I googled, i could find may users having the same issue. Service centre guys are claiming it to be a physical damage and charging for it. Had it been a phyical damage, it wouldnt hv been for so many users and i claim it to a manufacturer defect I heard for some cases the service center is able to take it into warranty. Could you please help on this, i want the repairing services to be taken under warranty. Regards Zahra M.

So pissed off, I’ve got the Z1, got it out of my pocket yesterday, not dropped at all, ever, small section of glass looks like it has had an impact but it hasn’t, it was in my pocket with nothing else in it, went to the Three store I got it from today and they said they won’t repair it, it’ll cost £200-£250, but the guy said to get some insurance on it, wait for a bit, then claim on the insurance. Insurance through my bank (Santander) is about £14 a month and covers loads of stuff (breakdown cover etc) so that’s what I’m going to do. In the meantime though I can’t use the poxy thing so gotta use a cheap mobile as backup just to call & text. Very disappointed in what is a “Flagship product”.

I actually went from an iPhone to Android because of all the features, but I have to say, Apple’s returns policy pisses all over Sony! I have just had exactly the same problem, had the phone in my pocket like I have done for the last four months and found the phone did not work, I cannot unlock the phone or enter the PIN. On further investigation after removing the screen protector I noticed two hairline cracks coming from the right hand side of the screen. Very much the same as the ‘in warranty’ pictures shown.

The phone has never been dropped or bashed. Have been to the Vodafone shop and they have said they cannot do anything and it will cost £190 to repair. Have spoken to Sony and they have asked me to send it in so an engineer can ‘assess’ it. After looking at all of the blogs I am not confident they will resolve anything and I will be stuck with a useless phone with 18 months left on the contract If anyone has had any joy getting theirs fixed please can they let me know. Don’t go through the shop where you bought it, go on the Sony xperia website and log your complaint directly. They will then give you instructions on how to return it by post.

If they consider the complaint genuine they will fix it or replace the phone for free. This is what I did and I just got a new phone. I tried the O2 shop first and they just assume you’re trying it on and will only offer to send it to their in-house repair facility for a charged repair. I know your first point of contact should be the shop, but they’re not knowledgeable or interested in known problems, so just bypass them. Sony are fixing my hairline crack in digitizer. This is the second time I’ve sent it to them (first time was in July with no success). So there’s definitely movement in terms of what they are fixing.

SBE initially produced a quote for repair but I emailed Sony support and made a very strong point of stating that they were fixing other customers phones with very similar problems, so why not mine? Strangely, they didn’t reply to this directly but I got an email tonight saying they were waiting for parts and would fix ASAP.

Keep trying guys. I had the misfortune to buy the Xperia Z just a month ago and my advice to anyone reading this and considering buying 1 is simple. DON’T DO IT!!!!!!!! I admit I dropped my phone while sitting at my desk and the fall of less then 10 inches cracked the screen and rendered the phone unusable.I did not expect Sony to fix it under warranty but was not prepared for what came next.I had to post it to their repair centre, an unrelated company called SBE Limited and though I registered the delivery as advised by Sony they claim it took 5 days to arrive. They would not issue a quote for the cost of its repair via email and insisted on posting the quote to me which took a further 5 days to arrive (This is though they claim it would be repaired and back in my hands in 5-7 working days). Then the quote finally arrived £218.03!!!!!!!! Apparently if you break the screen the phone has to be disassembled and you are then charged for a replacement case, a replacement battery, a replacement ear piece, a replacement display and a new flex.

Apparently this is all necessary to ensure the water resistant feature of the phone.I tried on several occasions to ring SBE to discuss the repair being left in a queue each time for 20 mins at 10p per minute + network charge after which I was directed to leave a message. They did not return my calls. They do not appear to answer their phones!!! After going back to complain to Sony it appears SBE Ltd do not discuss repairs if they say it has to be replaced then that’s it. I said I would happily waive the 2 year warranty for the water resistant feature of the phone if the screen were just repaired and the other parts not replaced but they refused.I then asked if it was really necessary replace all of these parts that if I paid the sum quoted could I have the old parts back as a souvenir of my carelessness. This was also refused. They informed me that under the terms of their warranty (which I had offered to waive) any parts or components replaced become their property.

Therefore, no evidence is provided, save the word of their contractor SBE Limited, that the parts were actually replaced for the cost stated. I later discovered that, also according to their warranty, quote; “that repairs or replacements may involve the use of functionally equivalent reconditioned units.” Oh what a surprise when one considers the perfectly good case, battery, ear piece and flex that they were to replace on mine which were to become their property!!!! The Sony staff, though polite, were not at all helpful and are completely inflexible when dealing with repairs. The phone in my opinion is far too fragile for daily use and I would not hesitate in advising anyone considering purchasing the Xperia range to ask some serious questions of their seller. If only I had •.

With all due respect Pixlas I believe you have misunderstood my point. I am not and have not sought a free screen replacement under warranty for what I accept was my own carelessness. However, surely you would agree a modicum of scrutiny is exercised in asking Sony questions over their necessity to replace all of the items they listed.my point is if you can’t get the replaced parts back as evidence of their replacement how do you actually know you are not being overchargedthe very fact that the Sony warranty states the parts repaired or replaced may include the use of functionally equivalent reconditioned units, so second hand parts, says it all as far as I am concerned and that should concern those paying such large sums for repairs.

If every phone requiring a cracked screen be replaced is to be stripped of the parts listed to me then Sony will have a workshop full of those functionally equivalent units they refer to stripped from the units of people like me. As to the build quality of the Xperia, I have previously had Blackberry’s and Nokia’s and I would without a moments hesitation state they are certainly more robust.

One only needs to read the blogs on here to have that opinion endorsed. There is a fault on SOME not all of the Experia’s, for those that are not having a problem its all fine and dandy but for those that are – its no joke!

The problem is over heating, no matter if its in your pocket, hand bag, jacket pocket or as for some mearly charging the batteries on a counter top. Sony will sometimes take responcibility for a cracked screen and repair it, but the ‘gun shot’ type they are denying free repairs and I might add, the gun shot type are directly in line with the over heating batteries! I have fought for 3 weeks via the phone calling the shop that provided the the phone right up to Sony, I have been provided with a new phone from the shop under the 1976 consumer protection that the goods must be fit for purpose, and a phone that breaks in less than 5 days is not fit for purpose. You all have to get ‘helen brockovich’ about this as I did to get any where. As a foot note, I will never buy another Sony product of any kind as a way of protest, their customer service have been trained to deny any problem and no one wanted to take ownship of the problem and bring it to reslolution!

Orange direct have the best customer service in the world and I will be staying with them! Sent mine back to their UK repairer SBE last last week after suffering the same problem, just spoke to them and they said it is not covered as I damaged the phone and will need to pay £200+ to get it repaired. Stated that I had just pulled it out of my pocket and there is no physical damage to the casing. They are going to speak to the engineer again, but I don’t hold out much hope. Also spoke to Sony and they have no raised the issue with their ‘Escalations Team’, will again see what they say, but I think this is going to be a long drawn out battle.

Sent my Z back to their UK repairer SBE last last week after suffering the same problem, just spoke to them and they said it is not covered as I damaged the phone and will need to pay £200+ to get it repaired. Stated that I had just pulled it out of my pocket and there is no physical damage to the casing. They are going to speak to the engineer again, but I don’t hold out much hope. Also spoke to Sony and they have no raised the issue with their ‘Escalations Team’, will again see what they say, but I think this is going to be a long drawn out battle. I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE:- ‘Hello, In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered. Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required. I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days.’ Looks like something might have changed, hopefully others may get their issues sorted now Quotes Support SBE Ltd -Ashford.

Contacted Sony initially and they booked it into SBE their UK repairer for an initial assessment. Initially they cam back and said it was damaged by me and I would have to pay for the repair. I went back to both Sony and SBE to escalate the issue quoting the numerous blogs and petitions and then the next day I got notification from SBE that their had been an updated product criteria for repairs and it would be fixed free of charge under warranty.

I think you just have to keep going and don’t take no as an answer •. For all UK residents, the Sale of Goods Act is your friend – learn it for all consumer purchases. Even if the phone was offered free, as part of continuing or upgrading your contract, the product itself must be fit for purpose. During the first 6 months of ownership, the product is considered faulty from day one, unless proven otherwise, after 6 months, the onus is on the consumer to prove it was inherently fault or has a design flaw.

You contract is not with Sony directly, no matter what you’re told, but whomever you purchased the handset from – CPW, P4U, EE, O2, etc, etc. Obviously this only applies to retail purchases only, not private sales. Feeling extremely disappointed on purchasing sony.same problem i also faced guyz and the way sony responded to the problem was really shameful and one or the other day, they will have to pay for this.Moreover, my crack lies under warranty even then they are not giving a satisfactory response. The biggest mistake i ever did in my life was to believe on such a company who after getting money never look back.

Really, never buy any product of sony if you don’t want to bear the loss afterwards. My words for Sony- you guyzz have cheated us and mind it you will repent,neither i, nor my friends or other relatives would buy any product of yours, only then you will understand our problems. With a very disappointed heart Hope you people realise •. Hi my phone was in my pocked on new years day and I even have nice cover to protect it but I pulled my phone out of my pocket and I had one single hairline crack that made the phone unusable. I live in South Africa and I sent my phone in to repair through MTN and they told me that it would cost R3500 to fix (321.09$). They told me it was physical damage and does not go under warranty. Obviously I am not the only person with this problem but what can I do.

I can not afford that kind of money on top of what I have already payed. I have a sony xperia z and only have had it for less than 3months. Was enjoying the phone until pulled out my phone from my pocket and all of a sudden there was a crack on my screen. Have no Idea how it happened. Screen was facing inside in my pocket. I rang up sony and the said they don’t deal with anything that comes from hong kong.

Its sony right??? Now I have to pay $350 just to get it repaired. Now my brother inlaw had just come home from work and showed me his phone that now has a crack screen and also happen to have the same story but only have had his phone for 2months.lol any help please??? Very gutted this had happen.

I woke up and wtf???!!! My Z1 cracked around the camera lens in the back of the fhone. While it was charging in it’s docking station,,,,, i, realy Love my fhone and trat it accordingly so this is realy frustrating. I used a macro lens and did take a picture of it real closeup and i can clearly see that the lens have somhow ‘pulled’ the glass innvards the lens is stil clearly lower than what it shud be, ither some scrues inside the fhone have been to tight or, its been a presshure difrence inside the phone that made it crack,it realy realy destroyed my day, the only time its out of its plastick/leadther housing (sony orginal) is when its in its charging dock, ewrything works great but i dont think its stil water tight.

I contacted sony today so i let you know how they reply on the ishue. IMEI: 90993 Date of purchase: I am not getting satisfactory answers from your customer care email My phones(ZR water proof) screen broke by itself.

Pl do not tell me to go to service centre, I have already visited them, they say that warranty is for purchase after 15 th sep So if my phone is of july I do not get any warranty I feel cheated, I have been using sony devices for long timeI never had incurred a problem like before Service centre says that I have to pay 50% of the cost for this now. This is not acceptable, Pl respond But in this xperia blog saying that all the damage will be cover during the period of warranty I bougth the Sony phone because all trusted there product and service.bt have I feel now been cheated by the company.i bought the mobile almost it was launchednow I understand one thing don’t buy the Sony’s phone just after its resale even,if u are a fan of sony like me. Hope company willnt do such injustice in future Its been one month I am not getting any replay for sony Anns Thomas Mathew Kerala India plz reply •. Im a z1 user and yeahi had a cracked screen – i didn’t know this was such a huge issue though – when i took my phone into the shop the lady disputed that it was a warranty issue and not an insurance issue saying that i wold have to claim under my phone insurance. Its currently away to the sony engineers so ill wait and see what happens. Its a single hairline crack in my screen but its a big one – i literally put my phone in my pocket and lifted it back out and it was cracked is this board moderated by sony, can anyone confirm if i will get my phone repaired •. Based in Durban South Africa.5 month old Xperia Z cracked it’s screen while sitting watching a hockey match with my wife.

I have never dropped the phone nor has it been badly handled that this would have happened. Over and above this, there is also not a single mark on the screen nor the phones body at all. You cannot even feel the crack with your nail when you run your finger over it and it appears to be on the inside.! My Service Provider (MTN) rejected the claimit is absolutely disgusting that a phone of this price is not serviced by SONY. I will send emails to whoever I can at SONY voicing my opinion. If I still have no joy, I will make a you tube video of what the phone looks like (brand new) except for the cracked non-functional screen, then I will take a 4 pound hammer and smash it to pieces.and bring into view an Samsung S4 or 5 when I buy a new phone. I will send this into cyberspace and air my discontent.

Steve here again with an update, I went down the Sony route and got nothing sorted and had to pay to get MY OWN PHONE BACK!! I am so disgusted with Sony it makes my blood boil. In the end I went to a small local phone shop and they guys in there were great, I paid upfront for the new screen (it comes as a complete unit with screen & digitiser so easier to fit) and the whole repair cost me £115.

He did say to me though that once the phone is repaired & not by Sony he can’t guarantee that it’ll be waterproof I mean he has to say that I suppose so anyway, I got it unlocked & have it on Gumtree for sale, I’m PROUDLY going back to an iPhone 4s and getting a Survivor case! You can’t even get a decent rugged case for these otherwise I would!!!

And to see people have commented that the glass breaks ON ITs’ OWN that is unreal!!! Bollocks to Sony, yours, a lost customer FOREVER. Hi, I got the same problem with a brand new Xperia Z1 Compact: self cracking screen, one crack from top-right to left bottom. Screen didn’t respond good, so I had to use a usb mouse to rest it, and switch it off. And all this happened within 24 hours of getting the device.

I didn’t actually use it active. I just sat with my laptop to get the phone installed the way I want.

Took some pictures, shot some film, send some messages and made a few shot calls. I send the phone back to the re seller, and hope for the best. In the mean time I’m searching the net for information to strengthen my case (if necessary) •. I had my Experia Z in my pocket and pulled it out and half the screen stopped working, it took me some time to realise the screen had a hairline fracture that looked like it was behind the glass. I rang my carrier in Sydney and they said send it to them because they can fix things under warranty and so I did. Then they called me and said it’s damaged and it will cost me 200 bucks to fix!

I googled it and found your blog and rang back and told them I wanted it back because it was a design fault and Sony should repair it under warranty. Sent it Sony’s repairer in Sydneygot a Brand New Phone in the mail!!! I’m really happy with it, it’s the best phone ever and I got a brand new one thanks to your blog and Sony’s excellent customer service!! Keep up the good work!

Hello, I have Xperia Z Ultra just bought it 3 months ago. Suddenly and without any hit or fall, I found a hair crack on the screen with no any response when touching the screen. I found not even single scratch in casing, but the screen got crack. The crack is so thin that I couldn’t feel the crack with my hand.

And the worst is, the touchscreen suddenly not working!Please How can I deal with this?can I claim the warranty?? Moreover I explored this over the internet and found its common problem and happened with other users of the phone S •. Sent my Ultra back to Sony on 02/01/14 with a hairline crack.

After 3 weeks f chasing they said they had not received it, I had to provide proof of shipping etc. After much chasing they finally said that it was not under warranty for the crack, this was 26/02/14. I asked for a second opinion as was not satisfied.

I got the same answer back on 015/03/14. Received the phone back last week – it now has a much larger crack! I complained to sony, they said I should get in touch with the courier I used. Unfortunately, because they took so long to send it back, I cannot put in a claim. Sony say its not their problem. Artlandia Symmetryworks Serial Macro. Very disappointed, an ugly experience.

I had a similar misfortune with my Xperia E dual which is just 10 months old. There is no external damage however the display is not working and is just giving a white screen with a dark spot at the top.

I took it to the authorized Sony service center and they refused to cover it under warranty as it is physical damage to hardware. What kind of hardware engineering has gone into this mobile? Even if there was an unseen impact to the screen, how is it that the display got damaged and the exterior is intact? The service center is charging Rs 4500 for the replacement screen, however, ebay (US site) sells it for just $22 (~Rs 1400). I really feel that Sony has no intention to make lasting phones and hence have flooded the market with cheap stuff at Sony price. They are in a race to get the market share without focus on quality hardware engineering. I had a similar misfortune with my Xperia E dual which is just 10 months old.

There is no external damage however the display is not working and is just giving a white screen with a dark spot at the top. I took it to the authorized Sony service center and they refused to cover it under warranty as it is physical damage to hardware. What kind of hardware engineering has gone into this mobile?

Even if there was an unseen impact to the screen, how is it that the display got damaged and the exterior is intact? The service center is charging Rs 4500 for the replacement screen, however, ebay (US site) sells it for just $22 (~Rs 1400).I really feel that Sony has no intention to make lasting phones and hence have flooded the market with cheap stuff at Sony price. They are in a race to get the market share without focus on quality hardware engineering. • Pingback: () •. I will try my best.

I don’t write English very well. Well 1 1/2 month ago I stop to T-Mobile store to change my cel. They offer me a SONY XPERIA z. The cost $ 560.00 One week after with no reason I try to use my phone and don’t work. I go back to the store and told to them my cell didn’t work. They told me: its because the screen is broke.

I don’t even notice that because the crack was almost invisible. I call the insurance and they make me pay $ 150.00 deductible. I get a new phone. 3 days ago I take my phone to text my sister and just what? The screen its broke again. I call them to cancel the insurance because I will not pay $ 150.00 every month of deductible.

I NEVER WILL BUY SONY XPERIA AGAIN. I don’t have money to waste and this is C.R.A.P. If you have a self cracked phone dont give up trying to get it repaired under warranty. My daughter got her Xperia Z through E2SAVE, part of Carphonewarehouse. After around 4 months id developed a crack from around halfway down the side to the bottom. She said this happened whilst it was charging. The phone would no longer respond to touch.

To be fair, the phone was in pretty poor condition. She hadnt fitted a case, didnt have a screen protector, was covered in scratches and had signs of impact on the top edge.

There was also a crack in the back glass. Phoned E2SAVE who told us to take it into a Carphonewarehouse shop. They sent it off to their engineers who are Sony approved. It was returned 10 days later with a note saying that it was not covered under warranty and must have been self inflicted. I looked at repairing it myself and sending it away for repair.

Costs varied from £120 – £220. I then wrote a long email to Sony, explaining that this phone had a crack similar to the ones that Sony were allegedly accepting as faulty. I also referred them to this forum, pointing out that this seemed to be happening to lots of their phones and citing some examples of them admitting to an overheating fault.

They then forwarded a reference number and gave us an address to send the phone to. They warned it would be £14 for return postage if they did not cover it under warranty. The great news is that it was returned 2 weeks later. They had fitted a new front glass, new rear glass, new sides, new top and bottom, and a new battery. In other words it looked brand spanking new.

It was the original phone as it had the same serial number. Total cost = £0. Thank you Sony. The moral of this story is dont just give up because you think it is a useless case. If all else fails you can sell it on eBay for around £75 even with a broken screen. MEI: 90993 Date of purchase: I am not getting satisfactory answers from your customer care email My phones(ZR water proof) screen broke by itself.

Pl do not tell me to go to service centre, I have already visited them, they say that warranty is for purchase after 15 th sep So if my phone is of july I do not get any warranty I feel cheated, I have been using sony devices for long timeI never had incurred a problem like before Service centre says that I have to pay 50% of the cost for this now. This is not acceptable, Pl respond But in this xperia blog saying that all the damage will be cover during the period of warranty I bougth the Sony phone because all trusted there product and service.bt have I feel now been cheated by the company.i bought the mobile almost it was launchednow I understand one thing don’t buy the Sony’s phone just after its resale even,if u are a fan of sony like me. Hope company willnt do such injustice in future Its been three month I am not getting any replay for sony for free replacement Anns Thomas Mathew Kerala India •. I bought Sony Xperia Z1 compact just 2 months ago. Just this morning I tried to switch it on only to discovers some tiny cracks on the screen. This is surprising because the phone never dropped from me before. The phone can no longer be used as a result of the crack.

You cannot pick a call or access the phone contacts because the screen is no longer sensitive. The phone is totally useless now, Unlike other phones, even when there are major cracks, you can still use your phone. I have been using Black berries even the porsche version, they sometime slip out of me accidentally but non have ever had a crack. For a company with a reputation like Sony to make this phone, it is highly disappointing. My worst regret is ever buying this Sony phone.

My agony is that I cannot find a service center in Abuja, My advice is that People should stop patronizing them. My Xperia V had the same problem, accept my crack starts in the middle and runs to all edges, I did not drop my phone. The worst part is that the phone is completely useless after this and the touch screen does not work at all. It is going to cost me R2800 to fix and I don”t think it is worth fixing if this is a common problem with these phones.

I will rather spend that money on a new phone with less problems and better service. This was my first Sony ever and I must say I was very disappointed. I won”t be buying a Sony again and I won”t recommend it to anyone else. Had this problem with the Sony ZR, unfortunately Sony themselves wont do anything because the phone wasn’t released in Australia even though an Australian wholesale company provided me with the phone. My phone has a little graze on the corner of which I have no idea how that happened about a month in (had it for less than 3) next month and a half later bam it self cracked but it looks like its been dropped because the crack starts on that corner. Maybe i’m fighting a loosing battle, But its still had a screen protector and case on it.

I think this is really unfair and Sony should own up and recall all phones until the problem is fixed. I got the Xperia in late November almost December and since then have had to return this phone 3 times.1st time i pulled it out my pocket and there was a hairline crack in it that you could barely even see but, the screen would not work at all that was 150 to insurance 2nd time the same thing, though this time the screen had multiple cracks in it that was another 150 to the insurance. Now i just got my 3rd one and when i turned the phone on it was already cracked an could not be used at all.Thankfully they recognized that it could have happened in shipping and i will be sent a 4th one for free.

Yea.this phone is not a good one for me, this is the only phone that i ever had that would not work at all with the smallest crack in it, I’ve seen phones that had the screen completely cracked and still workednope not this one i have to give it 2 out of 5 stars. Man, same thing happened to me just a few minutes ago. Its 2:30 am, and that is the reason I am looking for answers online and came across these blogs. I have been using my Z Ultra as usual, mine is almost 1 year old. Have looked after it extremely well. Not a scratch on it.

Then I went outside and came back to my computer, the phone was not even in my pocket, it was charging and turn it on and I started to see that I could not unlock the screen. Then I noticed a very thin line crack and the screen kept jittering. Xperia Z Ultra Same thing happened to me, Sony is charging $291.50 to replace the screen. I did not ever drop the phone. It was in a very good quality case, plus has good screen protector. All I did was to go outside at night for a cigi, it was probably 2 degrees celcius outside. I was out only for 1 minute or so, before I went outside I looked and used the phone, put it in my pocket and went outside, light a cigarette and took it out.

Then put it back in my pocket and went inside. When I came inside I took it out again, and voila I saw the screen crack in front of my eyes. It cracked due to the sudden hot and cold. I am sure about that because I saw it crack in my hand while I was looking at it. Unfortunately, I was not going to spend $291 to fix it, because you can buy a brand new one 4g for $329 these days. But, I did not want to buy another one of the same, because what if the same thing happen and sooner this time.

So, I bought something else. Does anyone know if Sony still offers repairs on these my boyfriends phone got a tiny crack out if nowhere last week and another appeared a few days later, the front itself has no marks on it and still had the screen protector on till this happened its actually underneath but still makes the top 3/4 of the screen unusable, he had noticed the battery had been getting very hot in the weeks before so I’m pretty sure that has something to do with it (another article mentions how overheating can damage the screen) I don’t know whether its worth sending it to Sony or just having it fixed locally •. Hey, is your xperia rendered useless after this so called out of blue shatter incident? Did Sony cover the repair under warranty claim? Tell me one thing, I have been itching my head since a long time wondering about this, why is it that every claimed report over internet about this weird screen shatter/display crack issue being the one while the phone is inside the trouser pockets and not being lying somewhere on table top or matter of same situation? Might be its affecting only a handful of the customers but that’s hard to figure out when it has been reported that the display doesn’t shatter on major waist height drops but on the other hand it just cracks on its own inside trouser/jeans pocket almost 99% of the cases. Its almost a case of a rumor that was just spread like a wildfire with no actual reports strengthening the claim.

Just happened to mine. I know for a fact that I used it yesterday around lunch time, then went to call my mom around 4pm & it didnt work. I’ve only had this one for about 3 months. I just thought bad service, but I couldnt even shut it down. When I got into the sunlight I tilted the phone & realized there was a hairline crack (not the TOP screen, but underneath it as you CANNOT feel the crack on the surface). It basically useless as it randomly pulls things up, like a ghost writer, and you cannot TURN it off. Mine WAS NOT in a pocket as I had dress pants on yesterday with NO pockets & the only other place was in a special outside pocket in my purse.

I think there is a definite defect with the “2nd” screen I do not have time to FIGHT with Sony about this, ad I am going out of time early on Friday morning, so since I have cell insurance I out in a claim to replace it ($150 I dont really have right now!). I also sent an email to SONY, but I am not holding my breath.

I HAVE had cell phones since they first became popular in the general public & NEVER cracked a screen. My first Xperia was the first edition Z1 & it locked up on me with a black screen, so I thought Id give Sony another shot with this newer edition NOW this! Sorry to hear about that. This might have to do something with the build quality affecting few selected devices. I mean it just feels wrong that the display cracks rendering the touch panel unless.

Might be the heating effect be causing this peculiar damage on the digitizer. Its strange that none of the top YouTube gadget reviewers reported this while on the other hand they had brought out the bend gate story of iPhone. I could just come cross few speculated blogs and users reporting this issue but haven’t yet seen any video about this hence this withdrawal in accepting this report. The extra slimness of the product has to bear the tradeoffs of some faulty designing. I do condemn the fact that these modern day smart phones have started designing unibody chassis with battery buried deep inside just to make it more slim. I still carry my Galaxy Nexus and have pried it open umpteen times to check in the internals and can swap battery when it goes flat. Same here Sony Australia did not honor warranty repair, I removed my used my phone put in pocket and took it out nd it ws cracked.

I know what caused it. It is definitely sudden drop in temperature that caused it.

I just happened to be using it inside the house where is was a nice 22 degrees, Melbourne Winter time, went outside for a cigarette at around 1am. I have been reading a book on Kindle, put it in my pocket went outside. 1 minute, because it was too cold, went bad inside and it wont unlock, then look closely and there it was cracked screens. Called Sony and they wouldn’t repair for free. It’s not that I could not afford a $300 repair, but since they refused to offer warranty, I went and purchased a LG G3 for $900 the next day. I was saving that for the Z3, too bad.

And guess what else, I was also planning to get a PS4 yeah, since I already have PS3 I was not in a hurry, because there is no great titles on PS4 anyway, the only game, I play is warhawk. So, guess what, I would never have imagine me buying an XBoX one instead. Never, because I have many Sony stuffs, Xba h3, tmz t3w, hw700ds, 55inch bravia 4k 3d. So, what got me to look for another brand. Hi I have the same issue had my phone since April in July was sent to Sony with two hairline cracks top left corner was in my pocket got very warm took it out and could not swipe it seen the cracks kept trying to swipe the password and it got worse, sent it to Sony explained what had happened told me was not covered with warranty and had to pay £84 to get it back fixed and if I did not wont them to fix it they charges £15 before they will send it back so they take your money any way. After removing my Sony Z phone from my pocket, I noticed that it had developed a single crack along the upper middle half of the phone. The touch screen above and below this hairline crack was rendered useless.

This phone has never been dropped and the glass has screen protectors on both sides (Body Glove). I’ve sent the phone in for an assessment and the feedback is that I need to pay in R2,800 for the repair.

I feel that it is unfair that I have to pay for a defective screen considering that there was no negligence on my part. Any advice on how I can proceed with the matter. The phone is still under contract, i.e.

6 months before I can upgrade. I have a Sony Xperia Z3, purchased in October 2014. Without any fall it had a very small crack and the screen wasn’t working. Actually I only found the crack because the screen was partly working, just not on the lower part.

I got it repaired under warranty. Yesterday, whe I took it out of my pocket wearing gloves, it suddenly slipped out of my hand, because both gloves and phone is very smooth. It fell on stony ground, and got a small crack. Still worked. Today I left it on top of my wallet at my table at work.

Started working. After 5-10 minutes it falls to the floor (wooden floor), and I didn’t touch it at all, and I sit pretty still.

Now the screen is totally cracked, and it doesn’t work. I lost my old LG many times on the wooden floor and asphalt. The screen didn’t crack until I had it for 2 or more years.

I wish I could change it for another design, as I don’t like that it is that slippery and the screen that vulnerable. Mine xperia z has same crack screen problem.it has only one crack that too it’s not physically damaged i can assure it. When i said it in sony center they said it was physical damage.they asked me to pay 13500k (50%) for replacing my phone with some other used and serviced xperia z and asked to pay 21600 (80%) to replace it with new xperia z phone.(as i cannot capture image from mine phone.so i have showed similar images of my phone condition) conclusion: don’t buy the sony phones.they will cost u double than investment •. Hello, my xperia z3 screen has cracked slightly on the front and on the back of the phone. I think the reason for this is because i have dropped it onto the ground at least 5 times.

To be honest i did complain to Sony about my phone cracking by itself where they said it possibly isn’t covered under warranty. I grumbled a bit. Today in the mail i received a rubber phone case and a screen protector and I’m not sure who from but i can only think it’s from Sony. So this is a bit of a rant but Sony, i do love the phone and i promise next time i will buy a good phone case to protect it before i complain again.

Happy Sony customer •. Adam, How did you go with your cracked screen on the Xperia Z1? I have just heard back from the approved Sony repairer and have had a massive argument with Sony abount my cracked screen – they are refusing to fix under warranty – it will cost me $265 to fix or $45 to pay for the quote. My phone has never been dropped, all add on accessories I purchased are Sony originals, Have always used a screen protector, (basically have treated the phone like gold) – it overheated while on an overseas trip and self cracked from the top left hand side.

We sat in the car and watched this happen. It started with a small crack to the left, then another crack from the same point but to the right – across the face of the screen, then the third crack started from the same start point through the length of the screen, making it totally unusable. Sony say they have scientific evidence to prove that this is not possible. Apparently the heat that caused the FLEX in the aluminium frame – which SAM (The Sony Manager) agrees, caused the crack – was not high enough to melt other internal components so the heat is not the cause of the flexing frame. I have asked for this scientific information to be put into writing.

Lol lets wait and see. I am considering taking this to small claims QLD. Any information you can provide would be fantastic. • Pingback: () •. The second way you phone seemed to crack is the same as me, I’d had my phone on charge and when I woke up in the morning it was fine, left it there for around 20/30 mins came back and there was a hairline fracture from the middle right hand side all the way down to the left. I hadn’t even moved the damn thing, I’ve luckily had my phone much longer than anyone else on this forum about a year but this is the third ‘version’ i.e screen replacement of this phone i’ve had in just under 2 years.

My mum has the Z3 and her phone has had to be repaired 5 times within the space of 2 months due to hairline fractures. Really not impressed. Hello, I am from Noida, India.

My Sony Xperia Z2’s screen cracked mysteriously on the 6th of May 2015. One minute I see the phone in absolutely fine condition and the next minute when I picked it up to make a call, the screen was shattered (no fall, no crushing, no nothing), the phone was unusually warm and was sightly curved. I upgraded to Lollipop a week ago, and it was around the same time when I noticed the unusually heating up of my Sony Xperia Z2 along with a prompt of a notice on my handest, that ‘Your Device is overheating’ (I am not into gaming or anything, just the usual phonecalls, whatsapp and emails). I purchased it in September 2014, my phone is still under warranty. On the 7th May 2015, I gave my handset for repairs at a Sony Service Centre in Noida and yesterday I got a call from them stating the cost of repairs- it is a whopping 26000/- for a replacing the screen and the motherboard. Since then I have been surfing the net to find out more to my problem and realised that I am not the only oneI saw all these forums for this mysterious shattering of SONY XPERIA Z1, Z2 and Z3 and it is sad to state that SONY being such a reputed company hasn’t done anything for all these complaints and have been misleading consumers into buying such high end phone without giving any support (should such problems arise).

I have asked for my handset to be returned and I am not spending 26000/- on a handset for which I’d paid 45000/- already. Once I receive my handset I shall keep it for posterity, to remind myself of the horrible experience that I have had and that big name does not necessarily mean a good product. I shall also take pictures and post it on my BLOG and on FORUMS where I think it will help the unsuspecting customers from purchasing something as low grade and fraudulent as the SONY has been rolling out. Warranty is not a Insuranceget your mobile phone insured from TIMES Global™ Insurance Online through.Its quick and Easy. More Then 15000 satisfied customers In India. Lowest Mobile Insurance In India.

1.Complete Protection Plan 2.No Additional or upfront Charges 3.Replacement Of Handset In case Of Complete Damage Condition 4.New Or Used Mobile Insurance.(Maximum of 4years Old Mobiles) 5.Just do Online In Few Simple Steps from comfort of your home or office 6.Tieup with more then 1400 service centers all across the nation 7.No Purchase bill is required,just provide ur photo ID. 8.Display Problen,Cracked Screen,Water Spills or any Kind Of Damage Covered.

JUST CALL 04 Or Buy Online Insurance From •. I am also facing the same problem with my sony z ultra i had put my cell on charging after some time my cell got ringed and i am unable to pick it up then i saw a crack on my screen and the touch was not working when i went to my service center they told me its droped some where but there is no dent or scrache on my phone and they are asking me to pay 10500 and they will give me a refurbished pice i mean what the fuck is this. If u are taking money then then sony should replace my cell with a new one not with a refurbished. • Pingback: () •. I have purchased sony xperia z1 in feb 2015, suddenly yesterday afternoon when i pulled out my phone out from my pocket and tried to make a call, i was unable to do any call as screen was not working fine, as i had again concentrated on the screen it seems that there is an hair line crack in my mobile screen and due to which i was not able to do so, can’t realise that how it could happen that screen is cracked, i am attaching the pictureof the screen crack on my phone, pls share some relevant information so that i can be repaired under warranty from sony service center. As there is no other physical damage on the phone apart from the screen, Please help to get the same repaired from sony under warranty.

Anyone can reach me @ +536. Rgds Kuldeep •. Yesterday i too got a hair like self crack screen on my xperia z1.

The phone was still under warranty but the service center has refused to repair it under warranty. I have read all the terms and conditions of warranty and am pretty confident that sony will have to get it repaired under warranty.

I have decided to go to consumer court for this.Moreover sony itself have agreed that it’s phone has this inbuilt fault in the phone.so whynot get it repaired under warranty. U guyz plz support me to drag this cheap sony company to court. I’ve had (2) different Z3 compacts, all experiencing the same issue. My current one has had it occur on average every 2 months.

A random crack on the back appears. I’m going on my 5th time now sending it in and after many complaints, and assurance it would be escalated, nothing happens. They just fix and send back and I explain the definition of insanity. I’m now disputing this because I’m on the edge of my warranty so what’s going to happen when this happens 12 months and 1 day? I paid $550 for this phone direct from Sony and expect a higher quality then this. Here’s my (sorry, rather long) story: I’m in Brussels, Belgium.

My Sony Experia Z1 Compact suddenly got a cracked screen (5 small cracks emanating from the lower left hand edge, near the micro SD port) and it was blocked completely at the password screen. The screen was visible, but the Touch function stopped working all together, so no way to enter password to access phone. Receiving txts, updates and incoming calls but impossible to use phone without touch function.

Also, impossible to backup my data because the computer needs the phone to be active (not password protected) when it’s connected. I tried plugging a USB mouse into the OTG (On The Go) Sony EC 310 cable – provided with the phone (it’s a female USB at one end and male Micro USB at the other) but nothing seemed to work. So, then I did a forced shutdown of the phone, by pressing power button and Up Volume simultaneously.

When I switched back on, Whoop whoop!, the mouse pointer was visible on the phone screen, so I was able to enter the PIN code for the SIM card and then the password for the screen lock. Swiping on the phone is the same as drag+dropping on the mouse (i.e.

Click, hold and drag). Tapping on phone = left clicking on mouse. So I’m now using my phone with the cable and mouse – very weird, but at least my info, contacts, data and photos are all accessible! I’m also able to backup my data from the phone to my computer since the phone is now unlocked, so I can connect it to the computer with the USB – Micro USB cable and the Sony Bridge for Mac allows me to backup. Now the big issue will be with Sony to see if they’ll repair it under warranty [. 1 month] So, it was a long battle with Sony, but they eventually agreed to repair the screen under warranty.

Firstly, I called Sony and they suggested I take the phone back to the shop I bought it (Carrefour hypermarket). I did that and they said: “we’ll only send it into the Sony Repair Centre and wait for their response, so you might be better off doing that yourself and then we won’t be the middle-man in all the communications – you’ll be communicating direct with Sony”.

So I paid a small fee +/- 7€ to register it and have it picked up and sent to the Sony Repair Centre for Belgium – Dynafix. I included a letter with all the details of the phone and a description of how I just discovered it suddenly cracked; no dropping or undue pressure Although I was very apprehensive about getting the phone repaired under warranty, given all the horror stories I’d read on forums and the Sony Support site, I nevertheless decided to adopt a friendly but direct approach in all my communications with Sony AND Dynafix. I figured that it’s regular people who are going to make the decision, so there’s no point in being rude and pissing them off; they’re probably dealing with impolite pissed off people all day anyway I took down names of everyone I spoke to, times and dates of all my calls and emails and mentioned them each time I called. Not surprisingly, the people at Dynafix recognized the names of the people at Sony and vice-versa.

To be fair, all the people I spoke to at both Sony and Dynafix were very helpful and responsive. Especially at Dynafix – where they seemed to agree with me that I had a strong case for repair under warranty. However, after Dynafix had examined the phone, taken photos and sent them back to Sony, I got the standard response: “Your device has been assessed by our technicians, and the conclusion is that the needed repair cannot be executed under warranty conditions. We ascertained dropping damage”, and repairs would cost me €141,55. So I called Sony back and insisted (in a friendly way!) that I was not happy with the decision. I asked for the problem to be escalated, stating very clearly that I was sure I hadn’t dropped the phone, that I was aware of 100s of other clients with cracked screens, that Watchdog UK had done a report on Xperia phones, and that specifically on my phone, there was clearly no sign of a drop mark anywhere on the frame, but just the screen was cracked. That seemed to do the trick and within a couple of days, they emailed me back saying “My colleague escalated your complaint about the out of warranty decision regarding the damage of your phone to me.

I discussed your case with my colleagues and we decided to repair your phone in warranty. I contacted the repair center about this, and your phone will be repaired without costs.” About 10 days later, I got my phone back with the screen repaired. Conclusion: it seems as though Sony’s standard response to a cracked screen is: “not valid for repair under warranty”, but if you push back and insist, it seems they’ll back down and do the repair for free.

By all of what I have read so far I think I can conclude that NONE of us would recommend buying this phone or possibly ANYTHING from Sony in the future. Their customer service is a disgrace to such a successful trusted name brand company, I’m pretty sure their profit margin will decrease this year do to the handling of this matter. All I know is like many others I didn’t abuse my phone rather I cherished it, purchased a expensive shell cover to help protect it, made sure it didn’t get dropped or mishandled, didn’t loan out or let others handle it and it still came up with a crack. Didn’t have the phone long enough to be out of warranty but since I purchased the phone on Ebay from a licensed dealer they would not honor the warranty or the statement made supposedly to owners of these defective phones that they would fix the screen without cost to the owner, I have bought many Sony products in the past however all of that is changed now. JUST WASTED ANOTHER HOUR TALKING TO SONY’S ” SUPPORT” VIA PHONE, ONLINE AND EMAIL. SO FAR I HAVE PURCHASED 8 ULTRA Z PHONES- 6 OF THEM STOPPED WORKING WITHOUT WARNING OR DAMAGE- TOUCHSCREEN JUST FAILED INSIDE-CRACK/S UNDER THE FRONT GLASS. SONY WERE SENT 4 TO REPLACE FOR ME, THEY SENT 1 BACK, KEPT 3 AND SENT REPAIR BILLS FOR £257.00 EACH PHONEOR THEY WILL “RECYCLE” ( BIN THEM) FOR FREE.

ABSOULUTELY HOPELESS CUSTOMER SERVICE AND PRODUCT QUALITY. AS A LONG-TIME SONY USER, I FEEL VERY VERY SAD AND LET DOWN. NO MORE SONY, NOT NOW, NOT EVER IN THIS HOUSEHOLD ( WHICH HAS 40+ SONY DEVICES AT PRESENT.

SHAME ON YOU SONY.

I've discovered that my Kohler Courage engine (2006 build date) has developed a 2' crack at the top of the block near the ignition module. It lost some oil the other day after three hours of use, but only enough on the chassis to make me aware that oil was leaking from somewhere. Searching around various websites, I see it is/was a rather frequent problem in this series, along with the loosening of bolts in the cover plate. Has Kohler ever offered a remedy, since it sounds like a problem on their end, or what have other owners done? I understand patching (JB Weld, etc., isn't a proper fix, but I'm tempted to try it for now. Thankfully, the heavy-use season is over.

I'd like to get some more service out of this tractor, as it's been satisfactory since I bought it new. The engine has 460 hours, all other parts, 525. (I just got it back from the shop this week after a pushrod/rocker arm repair, as I noted in a previous post) Thanks, Ron This post was edited by anvilhead on Tue, Dec 18, 12 at 15:44. As a temp fix, I sealed one that has lasted from one season into the next anyways. I had a customer that I did that for and at one spring PM and the next spring it was still holding well enough. Maybe it is still holding.

First thing to do is remove the loose top cover bolts, clean up and loctite them. Usually it is the front 5 or so. I bored a hole 1/2 way through the block at the bottom of the crack to prevent further cracking. Roughing the area up some might be a good idea too.

Clean the crack area w solvent- I used spray carb cleaner so I could clean the crack. I cleaned it with acid in the end and once dried, JB welded it. Kohler did make changes to the block starting last winter to hopefully lessen this from happening. Before that they added an extra boss below the valve cover to give manufactures a place to bolt a muffler support bracket to help mediate the stress there. It is SOP to remove the shroud and check the bolts for looseness for me when doing maintenance on them. Loose bolts again should be loctited and resecured.

Thanks, tomplum. Good suggestions - You say you drilled 1/2 way through the block at the base of the crack - how deep would that be?

(I believe I've heard of that 'trick' to stop a crack before, maybe it was in another life) When I took the shroud off I couldn't believe how those five bolts had backed off - almost like it was done purposely. Checking them will definitely will become part of my maintainence regimen. Loctite blue - is that the preferred product, and to what torque? I think patching it is worth a try, if for no other reason to buy some time.

One site I searched suggested draining the oil and tipping the unit away from the cracked area to reduce chances of oil being present while the patch is forming/curing. Maybe this will work out OK after all. Replacing the engine or buying another machine isn't on my radar screen in the foreseeable future. I figure this is worth a shot.

Thank you for your first-hand advice. I just remember not popping the drill all the way through. From the outside of the block, it's tough to know how thick it is!

My guess is it de-stresses it some and I didn't want to fully rely on the JB to fully seal the 1/16th hole and oil to get behind the patch. One would hope that there is not much stress anyways once the top cover is tightened and secure. Next cam that goes in, I'll get a measurement for those that may want to know. Red loctite or blue.

My guess is if there is an internal failure, it wouldn't be opened up anyways w/ a cracked block. I've only done the patch once to help someone out. If the tractor is in good shape, short blocks for these are not bad $ if I recall.

You were looking for a winter project?:) Hopefully by now the new style block is in the pipeline. Well, here's an overdue update on this crack situation.

Figuring there was nothing to lose, I removed all the cover bolts, cleaned them as best I could and applied blue Loctite to the threads and re-torqued them. Then I drilled a 1/16' hole at the base of the crack to stop it from spreading. Unfortunately, it went all the way through -:>( - not a very thick wall, I must say. After that I 'V'd the crack out with a Dremel grinder, cleaned the surface thoroughly with acetone and applied JB Weld to the surface. After letting it cure thoroughly I refilled the crankcase with oil waited to see if anything leaked. After about a week, there was an ever-so-slight damp spot showing beneath the JB Weld in one or two locations.

I drained the oil again, cleaned the surface with acteone, and applied a coat of Permatex Ultra Copper silicone (a tip I found in another tractor site) and let that dry thoroughly.There was no sign of weeping after refilling this time. So far it's been run about 15-20 hours over the winter hauling firewood, etc., with no sign of leakage, so I'm happy. How the summer heat affects it remains to be seen, but I don't have the stomach for a new engine (530 hours already built up on this machine) or buying a new tractor ($$$), and I'm cautiously optimistic it'll hold up. Nothing ventured, nothing gained, as the saying goes.

This post was edited by anvilhead on Tue, Mar 12, 13 at 19:59.